Frequently Asked Questions

Question 1

How much does a new business website or digital system cost?

Accepted Answer

Every business is unique, but we believe in 100% transparent, fixed-price quotes. Before we begin, we outline exactly what will be delivered and agree on a set price. Most local business websites range between affordable fixed packages, and you will never receive surprise hourly invoices or unexpected add-on charges.

Question 2

How do your payment milestones work?

Accepted Answer

We keep it simple and fair: a 50% deposit secures your project spot on our calendar and begins research and design. The remaining 50% is only invoiced once the website is completed, thoroughly tested, and you have given your full approval to go live.

Question 3

Are there hidden monthly hosting or maintenance fees?

Accepted Answer

None at all. We set up your website on reliable, cost-effective hosting where you hold the keys. If you want us to handle regular backups, software security updates, and ongoing content changes, we offer simple optional monthly care plans. If you prefer to manage it yourself, there are zero lock-ins.

Question 4

How does digitalizing my business pay for itself (ROI)?

Accepted Answer

A modern website and automated booking system pays for itself in three direct ways: 1) Capturing local customers searching on Google across Newcastle and NE/DH postcodes who would otherwise hire a competitor; 2) Eliminating phone tag and lost bookings through 24/7 online inquiries; and 3) Slashing commissions paid to expensive third-party booking directories.

Question 5

How long does a website take from start to finish?

Accepted Answer

Most standard business websites launch within 2 to 4 weeks. If you need a more advanced online booking calendar, client customer portal, or custom automation, it typically takes 4 to 6 weeks. We provide a guaranteed delivery date during our first proposal so you can plan your business operations accordingly.

Question 6

What do I need to prepare before we get started?

Accepted Answer

Very little! Many business owners worry that they do not have written copy, professional photos, or technical know-how. We guide you through a quick 20-minute discovery chat, and we can write clear, customer-friendly copy and select crisp licensed imagery for your brand. All you need is an idea of what services you provide.

Question 7

Can you launch quickly if I have an urgent deadline?

Accepted Answer

Yes. If you have a grand opening, an upcoming event, or a seasonal campaign in the North East, let us know in your initial message. We frequently arrange expedited 7-to-10 day rapid sprints to get essential landing pages and quote forms active immediately.

Question 8

How do client reviews and revisions work during the build?

Accepted Answer

You are never left in the dark. We provide private live preview links as the build progresses. You get dedicated revision rounds to test everything, review colors and wording, and request adjustments before the website is officially switched on for the public.

Question 9

What ongoing technical support do you provide after launch?

Accepted Answer

Every project includes 30 days of complimentary post-launch technical support to fine-tune anything and answer questions. We also provide a personalized video walkthrough showing you how to view incoming quotes, update business hours, or edit photos with zero technical stress.

Question 10

Do I own my website and domain name completely?

Accepted Answer

Yes, 100%. Unlike proprietary web builders or agencies that hold your domain hostage, everything we build belongs entirely to you. You maintain full ownership of your domain name, code, images, and content from day one.

Question 11

How do you help digitalize manual business operations?

Accepted Answer

If you currently manage bookings, client quotes, or inquiries using paper diaries, spreadsheets, or endless back-and-forth phone calls, we automate that. We build online reservation systems, automated email & SMS confirmations, WhatsApp click-to-chat widgets, and instant quotation calculators that save hours every single day.

Question 12

Who will I actually be working with?

Accepted Answer

You work directly with Alin Moldovan at Kina Digital Studio. No account managers, no junior interns, and no overseas call centers. You have a direct email and phone connection with the developer building your platform right here in Newcastle upon Tyne.

Everything You Need To Know

Ask us directly — free advice, no obligation.

Speak Directly With Alin